STROP WAX
Frequently Asked Questions
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We want you to be satisfied with your purchase from Hair Pro Candy. Here's our simple return and exchange policy:
Eligibility:
- Items must be unused and in original packaging.
- Contact us within 15 days of delivery to initiate a return or exchange.
- Clearance items are Final Sale.
Return Process:
- Contact our customer service team with your order number and reason for return.
- Customers are responsible for return shipping costs unless the return is due to our error.
- Refunds will be issued to the original payment method; exchanges will be promptly shipped out.
- Please note: A $20 restocking fee may apply to returned items.
Exceptions:
- Some items, like perishables and personalized products, cannot be returned.
- Gift returns are handled with store credit
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Absolutely! Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery and receive updates on its status.
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Yes, we offer expedited shipping options for customers who need their orders to arrive faster. During checkout, you will have the opportunity to select expedited shipping options available for your location. Please note that expedited shipping may incur additional charges.
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Yes, we offer expedited shipping options for customers who need their orders to arrive faster. During checkout, you will have the opportunity to select expedited shipping options available for your location. Please note that expedited shipping may incur additional charges.
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Yes, we offer international shipping to many countries worldwide. During the checkout process, you can select your country from the list of available options. Please note that international shipping rates and delivery times may vary depending on the destination and local customs regulations.
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If your order is delayed or hasn't arrived within the estimated delivery window, please don't hesitate to contact our customer service team. We'll do our best to investigate the issue and provide you with updates on your order's status. Your satisfaction is our top priority, and we'll work to resolve any shipping issues promptly.